Work From Home Senior Talent Support Specialist Ref. 0196E

BairesDev® is a leading tech company empowering exceptional minds to redefine possibilities. We deliver cutting-edge solutions to giants like Google and top startups, working on projects that benefit millions.

Our diverse 4,000+ team, working fully remotely from 50+ countries, constantly grows, connecting talent from all locations with high-impact roles. By applying to this role, you?ll take the first step into a process that aligns your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Talent Support Specialist at BairesDev

We?re looking for a proactive and experienced Senior Talent Support Specialist. The Talent Support Specialists are the front line and face of BairesDev Talent Acquisition. They help our candidates with any issues that may appear during the application, assessment, and interview stages of BairesDev?s recruitment process.

What You Will Do:

- Provide candidate and applicant support.
- Respond to help desk tickets and live chat inquiries.
- Treat our candidates with respect, kindness, and enthusiasm as you interact with them.
- Learn our products and platform inside and out.
- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

Here?s what we are looking for:

- 3+ years of experience in Customer Support or Customer Success.
- Strong communication skills to artfully break down, solve, and explain complex issues.
- Passion to work with people.
- Be organized and able to juggle multiple priorities at one time.
- Experience in the IT Industry head-hunting.
- Advanced English level.

How we do make your work (and your life) easier:

- 100% remote - work from anywhere.
- Excellent compensation in USD or your local currency if preferred
- Hardware setup for you to work from home.
- Flexible hours - make your schedule.
- Paid parental leave, vacation, & national holidays.
- Innovative and multicultural work environment.
- Collaborate and learn from the global Top 1% of talent in each area
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!